Delivery: Kampala, Uganda and abroad
Pick up at the shop, get it delivered in Kampala, or have it sent by courier across Uganda or abroad. Here is how it works for the sender and the receiver.
- Kampala deliveryFee confirmed first
- Across UgandaBy courier
- AbroadPhones, parts, accessories
- Pay firstKampala: pay on delivery
Four ways to get your order
Pick what suits you. We confirm the fee and the timing on WhatsApp before you pay.
- Pick up
New Pioneer Mall, Level 6, Shop PI-53.
Show your order reference when you collect.
- Delivery in Kampala
We confirm your area and the fee on WhatsApp.
Pay on delivery, after you check the item, or pay before.
- Courier across Uganda
Sent by courier to the town you choose.
Paid before we dispatch. Fee and expected time confirmed first.
- International
Phones, parts and accessories.
Paid before we dispatch. We confirm we can ship to your country, and the cost, first.
How it works
The same simple steps every time, so nothing is left to guess.
Kampala and across Uganda
- Order or message usAdd items to your order, or tell us on WhatsApp what you need.
- Send the delivery detailsUse the form below: your details, the receiver's details and the address.
- We confirmAvailability, the delivery fee and the expected time, on WhatsApp.
- PayKampala: on delivery or before. Across Uganda: before we dispatch.
- We dispatchWe pack it, hand it to the rider or courier, and send you the courier details.
- The receiver checks and collectsFollow the receiver guide below.
International
- Ask firstMessage us the item and your country.
- We confirmWhether we can ship it to your country, the shipping cost and the expected time.
- Send the detailsUse the form below. Include the country code on the phone number.
- Pay before dispatchThe item and the shipping, confirmed on WhatsApp.
- We pack and shipWe send you the courier name and tracking details when the courier provides them.
- Customs and collectionYour country may charge duty or tax. The receiver pays it, checks the parcel and tells us it arrived.
Request a delivery
Tell us who is sending, who is receiving and where it is going. We reply on WhatsApp.
Before you send the request
- Use the receiver's full name as it appears on their ID.
- Give an address someone can find: area, street, building and a landmark.
- Give a phone number that is on and reachable. WhatsApp is best.
- Tell the receiver a parcel is coming and send them the receiver guide.
- Ordering for someone else? We need your details and theirs.
- Abroad? Include the country code on the phone number, and the postal code.
Receiving a parcel from us? Read this first
Two minutes now can save a lot of trouble later. Share this page with the receiver.
Before it arrives
- Keep your phone on and answer unknown numbers. The courier or we may call.
- Be there, or tell us who will receive it for you.
- Carry a valid ID. Couriers often ask for it.
- Abroad: ask your customs office about duty and tax. Your country sets them.
When it arrives
- Look at the outside first. Torn, wet or re-taped? Take a photo before you open it.
- Record a video as you open it, from the sealed package to the item, without cuts.
- Check the contents against your order: model, colour, storage and accessories.
- Test it: screen, touch, camera, speaker and charging.
- Paid on delivery in Kampala? Pay only after you have checked it.
If something is wrong
- Message us the same day with your order reference, the photos and the video.
- Keep the box, the packing and everything that came with it.
- Do not try to repair it or send it back yourself. Wait for our reply.
- Wrong name or address? Tell us and the courier at once.
Common mistakes, and how to avoid them
- Incomplete addressParcels get lost or delayed. Give the area, street, building and a landmark.
- Phone off or number unknownCouriers give up after missed calls. Keep the number you gave us on.
- Opening it without checkingWithout photos or a video, it is hard to show what was wrong.
- Paying the wrong personPay only to details we confirm on our WhatsApp, +256 784 469 656. We never ask for your iCloud password or a code sent to your phone.
Questions people ask
Do you deliver?
Yes. We deliver in Kampala, send parcels by courier across Uganda, and ship phones, parts and accessories to customers abroad. You can also pick up at New Pioneer Mall, Level 6, Shop PI-53.
How much does delivery cost?
It depends on the destination, the size of the parcel and the courier. We confirm the fee and the expected delivery time on WhatsApp before you pay.
Do I pay before or after delivery?
In Kampala you can pay on delivery, after you have checked the item, or pay before. For deliveries across Uganda and abroad, payment is made before we dispatch. We confirm the payment details on WhatsApp.
Which countries do you ship to?
Message us your country and the item. We confirm whether we can ship it there, the shipping cost and the expected time before you pay.
Who pays customs duty and tax?
Duty and tax are set by the destination country and are normally paid by the receiver when the parcel arrives. We cannot predict the amount, so check with your customs office if you are unsure.
Can you ship batteries and power banks abroad?
Some couriers limit or refuse loose batteries and power banks. We confirm what can be shipped to your country before you pay.
Can someone else receive the parcel for me?
Yes. Give us their full name and phone number in the delivery form. They should carry a valid ID and follow the receiver guide on this page.
What if the parcel arrives damaged or something is missing?
Take photos of the outside before you open it, record a video as you open it, and message us the same day with your order reference. Keep the box and all the packing.
How do I know a message really comes from you?
We confirm prices and payment details only on our WhatsApp number +256 784 469 656 and our phone lines. We never ask for your iCloud password or a code sent to your phone. If in doubt, call us before you pay.
Can I send my device to you for repair?
Yes, from anywhere in Uganda. See how mail-in repair works on the Repairs page.
Visit us in Kampala
Mon–Fri 9am–6pm · Sat 10am–5pm · Sun by appointment